• The welcoming of the guests may take place in our office, reception or in the accommodation. The keys or access cards will be delivered disinfected and sanitized.
• Before starting the check-in process, EVERY guest will make use of the hand sanitizing solution at the time of entering the accommodation. If the guest comes with gloves on their hands, it will be necessary to remove the gloves and apply the sanitizing gel directly to the hands.
• While the receptionist stays inside the apartment, the use of a mask by ALL guests is mandatory.
• The receptionist will be required to wear the mask at all times during the check-in process.
• Receptionist´s work tools such as pens, keys, POS… will be disinfected after each check-in with a sanitizing solution and also overnight using UV light.
• The receptionist is not allowed to handling the luggage of the guest.
• The 2 meters social distance between the receptionist and guests will be respected at all times.
• The guest must be aware of the rules and restriction measures applied by the Government of Spain, as well as the possible quarantines that are established. Since this information is updated every week, you can check here the updated information of the Spanish Health Ministry.

In order to avoid as much contact as possible between our staff and guests, checkout services will not be carried out:

• On the day of departure, the guest will deposit the keys inside the apartment and properly close the door.
• The lights in the apartment will be switched off and at least one window will be left open so that the apartment will be ventilated.
• Trash and left overs will be thrown in the bins on the street the night before departure. Any trash from the morning on day of departure will be left inside the apartment bins.
• The apartment will be left in a reasonable cleaning condition.
• It is possible that departures after 11:00 am are not allowed, since the time used for cleaning and disinfection is longer than the usual one.
• After departure of the guest, our staff will inspect the apartment to verify that no damage has occurred, in order to process the refund of the security deposit.

In addition to the basic cohabitation rules in a building, which include not taking any type of action that could cause harm to people living in the same building, such as unauthorized parties, noise that prevents rest at night, unhealthy activities… special attention should also be paid to:

• Please avoid using the elevator together with the rest of the people living in the building. It can be used in group, but as long as all the members of the group are staying in the same apartment. The use of stairs instead of the elevator is recommended.
• It is mandatory the use of a mask inside the building: Lift, corridors, entrance, common areas…
• The use of building common facilities such as gyms, swimming pools, solariums, playgrounds or any community use facility is not permitted. In the event that the Ministry of Health updates these measures, they will be updated on this website as well.
• Please avoid touching any installation of the building as much as possible with your hands (handrails, switches …).
• After returning from the outside of the accommodation, and before touching any item inside the apartment, the use of hand sanitizing gel is mandatory.
• The Government of Spain urges that the use of the mask is mandatory both in open and closed spaces.

The receptionist will check the temperature of all the guests who will be staying in the apartment using a non-physical contact thermometer.

 The result of the temperature taking will be offered to guests for information.

 In the event that the temperature exceeds 37.5 ºC, the receptionist will offer the client clear instructions on the measures to be taken, which can be find here for the Community of Madrid and here for Catalonia.

If any of the elements of the apartment stops working or it is damaged and the assistance of maintenance personnel is required, our maintenance member will take every personal protection measure and if possible, will access the apartment when the guests are not inside to keep social distance as much as possible.

In the event that it is very urgent or the absence of clients is not possible, the maintenance staff will adopt specific preventive measures and safety distance from the client will be kept at all times.